The citys permitting system is working and available to the public. In a story first broken by The Lens, the technology vendor, Accela Inc., that supplies the system for the citys Office of Safety and Permits shut it down on Monday because the city failed to pay the company. The system allows contractors and residents to file for permits online and check on their status, and provides an automated format for office staff.
Accela spokesperson Paul Davis said for months the company had repeatedly warned the Nagin administration it would be forced to turn off the system because of back payments. Administration officials finally got the message late Thursday evening.
We have just received full payment from the city for all outstanding funds for hosting and maintenance fees, Davis said. He added that Accela has hundreds of contracts with municipalities, and this was the first time it had shut off services because the customer didnt pay.