Wednesday, September 19, 2012

The state of customer care at The Times-Picayune

Posted By on Wed, Sep 19, 2012 at 3:05 PM

"Easy Pay" (credit card and checking account autodebit) subscribers to The Times-Picayune got a letter today from director of circulation Philip H. Ehrhardt, explaining the paper's new price point when it goes to thrice-weekly publication starting Oct. 1. It's going from $18.95 per week to $16.95 for what's being called an "enhanced" paper. (The website Dump the Picayune has scanned a copy of the letter.)

Ehrhardt tells subscribers with questions to visit the NOLA Media Group's customer care page at www.nola.com/customercare ... which is where you'll find this:

customer_care.jpg

On the T-P's subscription page, you can still subscribe to the 7-day edition, which is going away in two weeks, but there's still no 3-day option:

Screen_Shot_2012-09-19_at_3.02.11_PM.png

In other newspapering news, The Advocate — which begins distributing its new New Orleans edition Monday — is having a kickoff party Monday at 10:30 a.m. at Rock 'n' Bowl. Its subscription page seems to be working.

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