I travel frequently to Los Angeles and San Francisco and use Uber all of the time. The drivers are courteous, the cars are clean, the drivers offer bottled waters. The wait time is usually 5-7 minutes. You can text or call your driver. You can request a quote before you request a ride. They are usually dressed in coat and tie. At the end of the trip you submit a rating on the driver, which keeps them on their toes. And, by the way, the tip is included in your bill. You get a receipt by email for your records.
If the cabs had service like this, Uber wouldn't be as successful as they are.
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