Ochsner Baptist Medical Center's Emergency Department pledged to keep waits in its full-service ER to no more than 30 minutes. It also is offering newly renovated "senior-friendly" rooms for older patients.
Qtrack, a program first implemented at Ochsner's main campus, guarantees patients will see a doctor within a half-hour of arrival.
Ochsner Baptist's ER also has implemented Senior ED to help senior patients get comfortable quickly, which doctors say makes a big difference in their recovery. ER nurse Julian Springler says about 50 percent of patients admitted after coming to the emergency room are older adults, and Senior ED staff is specially trained in geriatric medicine. Renovations include private ER rooms designed around the needs of older patients to alleviate stress and make the stay safer. Some features include low-skid, low-glare floors to prevent falls, blanket warmers, thicker mattresses, handrails in rooms and adjacent hallways, color schemes designed around how aging eyes see and large nurse call buttons for those with limited dexterity.