"What the hell did we do to deserve this?"
"This is not our accident, but it's our responsibility."
"The Gulf of Mexico is a very big ocean. The amount of oil and dispersant we are putting into it is tiny in relation to the total water volume."
"I think the environmental impact of this disaster is likely to have been very, very modest. ... Everything we can see at the moment suggests that the overall environmental impact will be very, very modest."
"I do feel that we have, for the first time, turned the corner in this challenge."
"It's clear that the defense of the shoreline at this point has not been successful, and I feel devastated by that, absolutely."
"The operation is proceeding as we planned it."
"There's no one who wants this thing over more than I do. I want my life back."
"I made a hurtful and thoughtless comment on Sunday when I said that I wanted my life back."
"We will get this done. We will make this right."
"What we have done so far is to pay every claim that's been presented to us, and we will continue to do that. ... It takes 12 seconds when you phone the BP claims line to be put into the process, be given a number. If you turn up at the claims office, within 48 hours you're given a check."
"There is no evidence of reckless behavior."
"I believe the decision I have reached with the board to step down is consistent with the responsibility BP has shown throughout these terrible events."
"I think BP's response to this tragedy has been a model of good social corporate responsibility."
"Whether it is fair or unfair is not the point. I became the public face (of the disaster) and was demonized and vilified. ...Life isn't fair. Sometimes you step off the pavement and get hit by a bus."
Hayward steps down as head of BP.
"Contingency plans were inadequate. We were making it up day to day."