"Is rudeness in restaurants on the rise? It feels like it to me. ... Why is it happening? I'm not sure. On one level, it's connected to the disappearance of manners in general, a loss of grace that I connect to the rise of the smartphone. But perhaps, too, people feel, in recessionary times, able to demand more. Their conviction that the restaurant needs them more than they need the restaurant gives them license to bully."
— Rachel Cooke, of London's The Observer, from a column in which she advises people to size up their suitors by how they treat restaurant staff.