John-Nedra Keenan 
Member since Jul 21, 2017



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Re: “Parrot Pete's

Do not ever order a cake here!!! Not if you want a nice reception...

My husband had a retirement ceremony today at 10:30. After 22 years in the Marine Corps we wanted a really nice ceremony and cake. We ordered a cake from Parrot Pete's expecting they could make a nice cake and they promised they could. They said they could have it done exactly as we wanted and it would be ready by 8:00 when they opened today. Well, as you can see from the pictures not only was it NOT the cake we wanted AND paid for but it was almost 2 HOURS LATE and almost made us late for the ceremony!! We paid $225 for this cake! The icing was smeared, they didn't even have a proper box for it (they admitted that), and they couldn't even get the dates right. Who puts 1995 and then '17??? If you are going to spell out one year, you need to do both! The blue icing looked unprofessional.

But the WORST part other than being late was they didn't do the edible icing that we paid for!! The logos were PAPER!!! They printed the Marine Corps emblems, cut them out and stuck them in the icing!!! We paid $225 for that???????? Did they think we wouldn't notice??? Wal-mart would have done a better job. But who knew?

When we received their call at 8:00 am, we were told they were going to be late and could not have it finished before 9:00. We told them that was ok (it really wasn't but what can you do with such short notice??) but when we went there at 9:00 they weren't done! So we waited and waited and waited and waited of course getting madder and madder and more impatient and they never even apologized, just kept saying it will be done soon. We waited an additional 40 MINUTES!!! And then like I said, when we received it, it wasn't right but what can you do? You have 75 guests coming. So we took it and left.

Oh and let's not forget about the part where I was so furious that I said we will write reviews all over the internet and next time I want to talk to a "manager" who is not 12 years old (with no authority by the way to make things right) and yes I was madder than ________. But it was unacceptable and completely unprofessional for another "manager" to follow us into the parking lot and blocked our car and wouldn't let us leave! Oh yes, he did; I just don't have a picture of that. I had to threaten to run him over or call the police for him to move so we could leave and get there on time.

Thankfully, the ceremony was wonderful and the Marines did a fabulous job. Do NOT ever order a cake from Parrot Pete's. They promise something they cannot deliver on! They cannot do cakes and they certainly cannot keep a deadline. Oh and yes they gave us $25 back. That was like a slap in the face. Without the edible icing it wasn't worth even $100. But the money wasn't the issue. They almost ruined the whole thing when the guest of honor was almost late (when we allowed plenty of time). Thanks for nothing Parrot Pete's.

We will be disputing this charge with our credit card company since we did not get the cake we asked for. And we will NEVER use them again. The owners seriously need to rethink their choices for "managers".

Posted by John-Nedra Keenan on 07/21/2017 at 4:03 PM

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